Privacy Policy
Last Updated: 15 October 2026
1. Introduction
Hebe Skin, Hair & Laser Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, https://hebeskinclinic.com/.
This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or enquire about our clinic services.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: Name, phone number, email address, and other details you voluntarily provide through enquiry or appointment forms.
- Appointment and enquiry information: Your requested service, preferred appointment time, and information necessary to respond to your enquiry.
- Website usage information: Pages visited, browser and device information, approximate location derived from IP address, referral source, and interactions with our website.
- Information you voluntarily provide: Any additional information you choose to share with our team.
Please do not submit sensitive medical information through general website forms unless specifically requested through an appropriate and secure process.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and appointment requests.
- Provide information about our services.
- Manage appointments and communicate with you.
- Improve our website, services, and user experience.
- Measure the effectiveness of our advertising and marketing campaigns.
- Protect our website, prevent misuse, and comply with applicable legal requirements.
4. Cookies, Analytics and Advertising Technologies
Our website may use cookies, pixels, tags, and similar technologies to understand website activity and measure marketing performance.
Depending on the tools enabled on our website, these may include:
- Google Analytics 4 (GA4): To understand website traffic and visitor interactions.
- Google Tag Manager (GTM): To manage website measurement and marketing tags.
- Meta Pixel: To measure interactions resulting from Meta advertising and understand campaign performance.
- Google Ads conversion tracking: To measure relevant actions associated with Google advertising campaigns.
These tools may collect technical information such as browser details, page views, referral information, and interactions with website elements. Third-party providers may process information in accordance with their own privacy policies and applicable settings.
Where required by applicable law, we will seek consent before using non-essential cookies or advertising technologies. You may be able to manage cookies through your browser settings or the consent options provided on our website.
5. How We Share Information
We do not sell personal information in exchange for money. We may share relevant information with service providers who help us operate our website, manage enquiries, measure analytics, deliver advertising, or maintain our business systems.
These providers may include website hosting providers, analytics services, and advertising platforms such as Google and Meta. Information may also be disclosed where required by law or necessary to protect our legal rights and security.
6. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and operational requirements.
We take reasonable measures to protect information against unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.
7. Your Choices and Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information you have provided to us. You may also ask questions about our data practices or withdraw consent where applicable.
You can contact our clinic using the contact details published on our website to submit a privacy-related request.
8. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites operated by others. Please review their privacy policies before providing personal information.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorisation. If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, or legal requirements. Any updated version will be published on this page with a revised “Last Updated” date.
11. Contact Us
For questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact Hebe Skin, Hair & Laser Clinic using the official contact details provided on our website:
Website: https://hebeskinclinic.com/
Email or phone: contact@hebeskinclinic.com